FREQUENTLY ASKED QUESTIONS

Squarespace Templates

  • First, you will receive a link to our step-by-step PDF instruction on how to customise your template.

    Second, after purchase our team will reach out to you and ask for your email associated with your Squarespace account (or you can mention it during payment process).

    Third, within the next 24 hours you will receive a Contributor invitation email to your new template.

    Afterall you can customize your new site (update colors, fonts, content etc.) and launch it.

  • Given the nature of downloadable digital items and the fact that all products are delivered immediately after payment, no refunds are available. Please make sure that you've carefully read product description before making a purchase. Select your ideal Squarespace template from our collection (you can always contact us if you have questions or can’t decide which template fits you best).

  • Unfortunately we are unable to swap designs once you’ve made a purchase. However, we are happy to offer 20% off the purchase of your next template.

  • This template will require you to create a Squarespace account and purchase a Squarespace Subscription (Business or Commerce Plan) once you have accessed your template.

  • Yes, as a Squarespace Circle Member, we include 20% discount on the first year of any Annual Subscription to Squarespace, as well as Squarespace Member Areas, Squarespace Scheduling, and Squarespace Email Campaigns. You will also receive an extended 6-month trial.

    You can find Squarespace’s Pricing here.

    Templates require a Squarespace Business or Commerce Plan. We recommend choosing an Annual Plan to save up to 29% compared to a Monthly Plan.

    The Squarespace Circle Member discount can be applied along with the Annual Plan, allowing you to get the best price ever!

    Life hack: compare the total price in different currencies. Sometimes, you will be surprised by exchange rates, enabling you to choose the best option for you.

  • Purchasing a template grants you a non-exclusive, non-transferable, single-seat license (1 purchase = 1 website). If you would to use the template to build additional websites, you must purchase additional licenses.

  • Of course! But each template purchase may be used for one project only (1 purchase = 1 website).

  • Absolutely. You can edit each area of the template including colors, fonts, images and even layouts. If you would like us to customise the template for you, please contact us first via our contact form and we will come back with a quote or check our Templates Customisation Package.

  • If you would like us to customise the template for you, please contact us first via our contact form and we will come back with a quote or check our Templates Customisation Package.

  • Codes are not explained in the instruction.

  • If you would like to install the template in your existing Squarespace 7.1 website, please contact us first via our contact form and we will come back with a quote.

  • The placeholders images are included in the download. All placeholder images are provided by Unsplash, a free stock website which offers free, high quality photos with a CC0 license (Creative Commons Zero), which means you can use them for commercial and noncommercial purposes.

  • We are happy to help you with issues relating to the template if you keep your design close to the original template. You can contact us via our contact form or email us at hello@avelacreative.com. We usually respond to emails within 24 hours.

    If you are looking for a more advanced support beyond standard technical assistance, you can choose our one month extended support add-on and add it to any template. You can find information at Templates pages.

    This add-on offers CSS/code plugin support and detailed explanations, ensuring you maximise your template's potential. Our dedicated team is always on standby, providing quick responses within 24 hours, seamless assistance and expert guidance for content creation, SEO, and all your customisation requirements.

  • If you're a designer, it's important to respect our terms regarding template credit. When using our templates for client projects, the credit must be retained. However, for personal website use, you have the option to remove our credit. If you prefer to keep the credit, you can replace it with your affiliate link by joining our affiliate program and earn passive income.

  • Unfortunately, technical limitations prevent the reinstallation of templates on Squarespace. Each template purchase includes a single license. We advise caution when editing, as Squarespace lacks auto-save features, making it difficult to recover accidentally deleted content. Deleted pages are stored in the trash can for 30 days, but once deleted and saved, content blocks or sections cannot be recovered. To safeguard your content, we recommend duplicating pages before making significant edits.

Squarespace Templates Customisation Package

  • Yes, our Template Customisation package is valid ONLY for Avelã Creative templates. If you would like to redesign your own website (template), please visit our Website Design page (website redesign package) or contact us.

  • No, you should purchase the template separately.

  • If you wish to split the payment, we can offer you a payment plan of 2 payments. Contact us before your purchase to receive a custom invoice.

  • The 7-day process starts after you submit all assets.

  • You will have 2 months from the day of purchase to submit all your assets. If you don't make it within this period, your project will be put on hold, and it will require an additional €200 to reactivate it.

  • If you don't have these, we will use those from the original template.

  • This service is not included in the package. If you don't have a logo, we will use a text-based logo in the same fonts from the template.

  • Adding more blog posts/products is possible and comes with an hourly rate of $95/hour. If you require ongoing support, we offer Squarespace Website Maintenance Services – please check our packages.

  • We offer Squarespace Website Maintenance Services – check our packages for post-launch support options.

Golden tickets for designers

  • No. Our templates are designated exclusively for utilization in client projects.

  • The templates within your Golden Ticket may be employed for unlimited number of client projects.

  • Given the nature of downloadable digital items and the fact that all products are delivered immediately after payment, no refunds are available. Please make sure that you've carefully read product description before making a purchase. Select your ideal Squarespace template from our collection (you can always contact us if you have questions or can’t decide which template fits you best).

  • Unfortunately we are unable to swap designs once you’ve made a purchase.

  • If you wish to split the payment, we can offer you a payment plan of 2 payments. Contact us before your purchase to receive a custom invoice.

GIFT CARDS

  • Gift cards are valid only for Shop Products and Shop Services like Squarespace templates or additional services (support for 1 month, design revision or template customisation package).

  • Gift cards are valid for 1 year after purchase or selected date of presenting.

  • If you wish to split the payment, we can offer you a payment plan of 2 payments for Custom Gift Cards. Contact us before your purchase to receive a custom invoice.

  • Given the nature of downloadable digital items and the fact that all products are delivered immediately after payment, no refunds are available. Please make sure that you've carefully read product description before making a purchase. Select your ideal Gift Card from our collection (you can always contact us if you have questions or can’t decide which fits you best).

  • Sure, you can! Submit the Contact form for details.

  • Because Services are the unique ones, first of all we need to set up a conference call about your needs and project details, match all requirements and to be sure we can do what you want.